Module Ask about a product
A question form where the doubt arises
The module adds a button to the product page that opens a short contact form. Customers ask about size, composition, compatibility or availability exactly where the question occurred to them, without looking for a contact tab. The enquiry goes to the specified address together with the product's name and ID.
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Module benefits
Contact without leaving the product page
Customers don't look for a contact form or copy the product name into an email.
Fewer barriers to purchase
A small doubt gets cleared up instead of pushing the customer to the competition to check.
More enquiries
The easier it is to ask a question, the more often customers do, and every enquiry is a sales opportunity.
Faster customer service replies
The message includes the product's name and ID, so nobody has to ask what exactly it's about.
Knowing what's missing from descriptions
Recurring questions show what's missing from the product page.
An unanswered question ends without a purchase
It usually isn't about the product, but about one detail the description didn't anticipate.
Size, composition, compatibility with equipment they already own, shelf life. Customers don’t buy until they know, and looking for the contact tab is extra effort they often don’t make.
A button next to the product shortens this path to one click. The form is linked to a specific item, so an answer can be prepared without exchanging several messages.
Practical applications
A customer asks whether a part is compatible with a specific device model before ordering it.
A question about the availability of a larger quantity before a wholesale order.
Recurring questions then go into the product description or into a tab with the most common doubts.
Technical specification
Form settings
- Recipient addressThe inbox that receives enquiries from product pages.
- Form fieldsThe set of details required from the customer, limited to the essential minimum.
- Message contentThe enquiry includes the name and ID of the product it was sent from.
What customer service receives
- The customer's question together with their contact details.
- The name and ID of the product concerned.
- All the information needed to reply without asking further questions.
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