WayCare

In e-commerce, what matters is not only whether a task gets done, but when. That’s why every request has an assigned person, a failure goes straight to someone who can fix it, and the deadline is agreed at the start.

How we do it:

• one line of support, without requests bouncing between suppliers,
• 24/7 response to critical incidents,
• a team large enough that support doesn’t stop when someone is on holiday,
• project documentation,
• changes rolled out according to an agreed process,
• priorities and deadlines agreed in writing.

Result:

• You don’t have to look for someone to handle the problem, and you know when the task will be done.

Every intervention in a live store can break something. That’s why what counts is not just „delivering the task”, but doing it in a way that keeps the rest of the store working.

How we do it:

• we clarify the task before we start work,
• we use proven modules and solutions,
• we work in a test environment, not on the live store,
• we automatically test key features,
• we document the changes we make,
• we use AI to organise requests and prepare specifications.

Result:

• You don’t check after every deployment what has broken, and you don’t report fixes to fixes.

Your store’s security shouldn’t depend on whether someone happened to remember an update. That’s why we combine prevention, monitoring and response.

How we do it:

• server and PHP security updates,
• controlled updates of PrestaShop and modules,
• daily CVE vulnerability scans,
• WayShield and 2FA,
• 24/7 monitoring,
• alerts that reach a person, not an inbox,
• emergency procedures and escalation,
• backups with restore testing.

Result:

• You don’t find out about a problem at the same time as your customers do.

WayCare doesn’t stop at responding to tickets. We also look at the store in terms of upcoming changes, technical debt, UX and business goals.

Three people work on your store:

• The business account manager understands your sales goals and helps turn them into priorities,
• The technical account manager knows the store’s architecture and keeps technical debt in check,
• The UX and conversion specialist looks at the store through the customer’s eyes, not a developer’s.

In addition:

• we set out the annual direction of development,
• we agree quarterly priorities,
• we translate business goals into technology tasks,
• we recommend the necessary changes and updates.

Result:

• You don’t wait for someone to tell you what can be done technically. You get a recommendation of what is worth doing and in what order.

Hosting is a means, not an end. What counts is whether the technology will hold up when traffic, the number of orders or the scale of the business grows.

How we do it:

• a dedicated environment for PrestaShop,
• separate PROD and TEST environments,
• scaling resources as traffic grows,
• infrastructure and performance monitoring,
• backups with restore testing,
• performance optimisation,
• preparation for sales peaks,
• administration and SLA on our side.

Result:

• You can scale your store without rebuilding the infrastructure with every major traffic spike.